Terms & Conditions

Effective Date: 05/10/2024

Welcome to FrostyFix.co.uk. By using our website and purchasing products from us, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before using the site or placing an order.

1. Introduction

These Terms and Conditions govern your use of FrostyFix.co.uk, operated by FrostyFix, a UK-based company. By accessing or using our site, you accept these Terms and Conditions in full. If you disagree with any part of these terms, please do not use our website.

2. Eligibility

To purchase from FrostyFix.co.uk, you must:

  • Be at least 18 years of age or have the consent of a parent or guardian to place an order.
  • Provide accurate and up-to-date personal information, including payment details and shipping addresses.

3. Products and Orders

  • Product Descriptions: We strive to ensure that all product descriptions, images, and details are accurate. However, slight variations in colour, packaging, or other aspects may occur due to manufacturing processes or monitor settings.
  • Product Availability: All products are subject to availability. If a product is unavailable after you place an order, we will notify you and offer an alternative or a refund.
  • Prices: All prices listed on our website are in GBP (£). We reserve the right to change prices at any time, but this will not affect orders that have already been placed.
  • Order Acceptance: Once you place an order, you will receive a confirmation email. This is not an acceptance of your order but an acknowledgement of receipt. We reserve the right to refuse or cancel any order for any reason, such as stock shortages, pricing errors, or suspected fraud.

4. Payment

  • Payment Methods: We accept payments via Google Pay, Payment Cards which are processed by the external provider – Stripe.
  • Payment Authorisation: By providing payment information, you confirm that you are authorised to use the payment method provided.
  • Failed Payments: If your payment fails or is declined, we reserve the right to cancel your order.
  • Currency: All transactions are processed in GBP (£).

5. Shipping and Delivery

  • Delivery Times: We aim to dispatch orders as quickly as possible. Delivery times may vary depending on the shipping method selected and your location. Estimated delivery times are provided during checkout but are not guaranteed.
  • Shipping Costs: Shipping costs are fully included in the order price and are not added on top.
  • Lost or Delayed Deliveries: We are not liable for delays or failures in delivery caused by factors outside our control, such as postal service disruptions or customs delays.

6. Returns and Refunds

  • Return Policy: You have the right to return your order within 14 days of receiving it for a full refund, provided the items are in their original condition and packaging.
  • Refund Process: Once we receive the returned item, we will inspect it and process your refund within 14 days. Refunds will be issued to the original payment method.
  • Faulty or Damaged Goods: If you receive a faulty or damaged item, please contact us immediately with photos and details of the issue. We will arrange for a replacement or refund.

7. Limitation of Liability

  • FrostyFix.co.uk and its owners, directors, employees, and affiliates will not be liable for any direct, indirect, incidental, or consequential damages arising from your use of the website, products purchased, or any breach of these Terms and Conditions.
  • Product Use: Our products are provided for their intended purposes. We are not liable for any injury or damage resulting from the improper use of our products.

8. Force Majeure

  • We are not responsible for any failure or delay in performance caused by events beyond our reasonable control, including but not limited to natural disasters, strikes, war, acts of terrorism, or governmental restrictions.

9. Changes to Terms and Conditions

  • We reserve the right to modify these Terms and Conditions at any time. Any changes will be posted on this page, and the “Effective Date” will be updated accordingly. It is your responsibility to review these terms periodically. Continued use of the website following any changes constitutes acceptance of the revised terms.

10. Governing Law

  • These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes relating to these Terms will be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Contact Information

If you have any questions about these Terms and Conditions, please contact us at:

FrostyFix.co.uk
[email protected]