Winter Survival Essentials

We work hard to deliver your order within 3 – 7 days, but during the busiest times (like the mad winter rush 🧣), it may take up to 14 days—though that’s extremely rare! Don’t worry—we won’t vanish into thin air! You’ll be fully updated every step of the way.

At the moment, we’re UK-only, sorry! 😒 We’re focused on keeping delivery times consistent and making sure our UK customers get the best service possible. Once we’re ready to take on the world, you’ll be the first to know! 🌍😊

Absolutely! You’ll receive an email confirmation of your purchase automatically, but if you’d like a proper invoice, just contact us after your purchase and we’ll send it straight to your inbox. 📧 Please note, it won’t be a VAT invoice (we’re still too small for that!), but we’ll update this as soon as things change. 😊

If our product didn’t knock your socks off (😓) or you’ve simply had a change of heart, no worries! Just contact us within 14 days of receiving your order. We’ll sort out the return, and you’ll have another 14 days to send it back. Once we’ve got it, we’ll process your refund within 14 days—no hard feelings, we promise! 😄

If you’ve ordered a few goodies, they might arrive in separate parcels—our suppliers like to keep things interesting! This way, you’ll get your items as quickly as possible. But no worries, we’ll keep you in the loop throughout the whole process—there won’t be any surprises, just warmth! 🎁😊

We’re committed to responding within 24 hours of your inquiry (yes, even on weekends!)—but don’t worry, we’re not as slow as a turtle! 🐢 We’ll do our best to get back to you even faster, so you’re never left waiting! 😊