Privacy Policy
Effective Date: 05/10/2024
At FrostyFix.co.uk, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and share your personal data when you visit or make a purchase from our online store.
1. Information We Collect
When you visit FrostyFix.co.uk, we may collect the following information:
- Personal Information: Includes your name, billing address, shipping address, email address, phone number, and payment information (such as credit card details), which is necessary for processing your order.
- Browsing Information: Data related to your browsing activity, including IP address, browser type, operating system, and how you navigate through our site (cookies and similar technologies).
- Order Information: Details about the products you purchase, your purchase history, and any communications with us regarding your orders.
2. How We Use Your Information
We use your information for the following purposes:
- To Fulfil Orders: We use the personal and payment information you provide to process and deliver your orders. This includes sharing information with our payment processor (Stripe) and third-party suppliers involved in shipping your products.
- To Improve Our Services: Analysing browsing patterns and customer behaviour helps us improve the design, functionality, and performance of our website.
- To Communicate with You: We may use your contact details to send order confirmations, updates, or any necessary service-related messages.
- Marketing: With your consent, we may send you marketing emails about promotions, new products, or special offers. You can opt out of these communications at any time.
3. Sharing Your Information
We respect your privacy and will not sell your personal information to third parties. However, we may share your data with:
- Service Providers: Third parties that help us operate our website and fulfil orders, such as payment processors (e.g., Stripe), couriers, and IT services.
- Legal Obligations: We may disclose your personal data if required by law, to comply with legal processes, or in response to a government request.
4. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience. Cookies allow us to remember your preferences, track your visits to the site, and analyse how you use our services.
You can adjust your cookie preferences in your browser settings. However, please note that disabling cookies may affect the functionality of the website.
5. Data Security
We take data protection seriously and have implemented appropriate technical and organisational measures to safeguard your personal information. While we strive to use the most secure methods available, no system is completely foolproof. Therefore, we cannot guarantee the absolute security of your data.
6. Your Rights
You have the right to:
- Access: Request a copy of the personal information we hold about you.
- Correction: Update or correct any inaccuracies in your personal information.
- Deletion: Request the deletion of your personal data where applicable.
- Withdrawal of Consent: Opt out of marketing communications at any time.
To exercise these rights, please contact us at: [email protected].
7. Data Retention
We will retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including complying with legal and regulatory obligations. You may request that we delete your data by contacting us.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We recommend reviewing the privacy policies of any third-party sites you visit.
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices or legal requirements. Any updates will be posted on this page, and the “Effective Date” will be revised accordingly.
10. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
FrostyFix.co.uk
Email: [email protected]
By using our site, you agree to this Privacy Policy. Please review it carefully and contact us if you have any concerns.